Flow Mapping
Make the flow visible
Make work, waiting, information flow, handovers and rework visible across the complete process.
NGF Excellence System™
Five pillars. One coherent system.
From understanding the real process to an organisation that can sustain and improve performance independently.
Flow Stability
Build stable processes
Establish standards, ownership and daily routines. Reduce variation and the causes of disruption.
Flow Optimisation
Improve what matters
Eliminate losses and bottlenecks. Improve productivity, capacity utilisation and lead time.
Flow Control
Manage performance daily
Connect KPIs, visual management, deviation response and decision-making in one management system.
Flow Excellence
Sustain and develop
Develop leaders, capability and a culture of continuous improvement to sustain results and build maturity.
HOW IT WORKS
Every system follows the same transformation spine.
Our system starts with the real flow, then builds stability, optimises performance, creates control routines and develops the capability needed to sustain improvement.
How we work together
A structured, low-disruption engagement — designed around your team’s time.
- 1
Diagnostic Workshop
Live Makigami mapping with your team. No preparation needed. We facilitate, your team contributes their real experience.
- 2
Process Analysis
Full analysis of your process, identifying losses & wastes, bottlenecks, productivity, capacity, and quality issues.
- 3
Current vs Future State Report
Side-by-side comparison. Target are defined. Improvement priorities ranked by business impact and feasibility.
- 4
Implementation Support
LabFlow System™ structured improvement implemented. Regular check-ins. KPI tracking. You see results, not just reports.
BUSINESS PORTFOLIO
One excellence logic, six different business environment applications.
Each application retains the NGF Excellence™ methodological core, while adapting assessment, mapping, KPIs, routines and governance to the business context.
Laboratories / TIC
LabFlow System™
For sample flow, testing capacity, TAT stability, backlog reduction, quality control and laboratory daily management.
Logistics
LogFlow System™
For transport, warehouse, order flow, service levels, route reliability, handovers and operational control across logistics networks.
Banking
BankFlow System™
For approvals, back-office queues, service lead time, decision paths and process governance in banking operations.
Healthcare
CareFlow System™
For patient, service and information flow where reliability, prioritisation and handovers determine operational performance.
Finance & Accounting
FinanceFlow System™
For month-end, transactional processes, accounting queues, exception handling, productivity and performance control.
Services / Shared Services
ServiceFlow System™
For shared services, support operations, ticket flow, case ownership, SLA stability and daily performance management.
LabFlow System™
From sample receipt to reported result.
See where samples wait, why backlogs grow and what limits laboratory capacity. Connect Makigami mapping, maturity assessment and daily management to improve turnaround time, predictability and resource utilisation.
FIVE LEVELS OF MATURITY
- 01InitialReactive work, hidden flow
- 02VisibleEnd-to-end flow understood
- 03StableStandards and reduced variation
- 04ControlledPerformance managed daily
- 05ExcellenceContinuous improvement embedded
READY TO APPLY THE NGF SYSTEM?
Let’s discuss your organisation’s needs.
Talk to us about how the NGF Excellence System™ could support your operational priorities.